Consumer Complaint: After Snapdeal, Flipkart Cheated Karnataka Man, Gets Empty Box Instead of Pen Drive

Bad experiences with e-commerce are not uncommon: your products are not delivered, sometimes they are lost and sometimes they are delivered to you, but not in one piece.

Recently, Snapdeal delivered one man a soap and a brick instead of the smartphone he ordered. And now it's Flipkart's turn. According to a post on Facebook by Adarsh Anandan, Flipkart sent him empty boxes instead of the pen drive he ordered. Not once, not twice, by three times.

Annoyed with Flipkart, the Mysore resident decided to share the pictures on Facebook.

But, of course, how do you know he didn't post empty box pictures after taking the product out? And, that's exactly what Flipkart told him when he complained.

So, he ordered the pen drive for the third time and decided to shoot a video of the delivery person opening the box.

"When I ordered a pen-drive from Flipkart, I never thought that it would take them forever to deliver it, and will turn into a nightmare.

On 24th October 2014, I placed the order but got an empty box delivered to my house. I took up the issue with Flipkart and they assured me a monetary compensation of Rs 55 with the product. I asked for an apology letter with the product, however, I never got one. I thought that it's only human to err, but was in for a shock when I was sent another empty box. I was not at home and my mother took the order.

I was furious and once again I took up the matter with Flipkart. This time they didn't accept that the fault was on their part, on the contrary, they indirectly started suggesting that maybe I have kept the pen-drive and a, making a ruckus just for no reason. They had my money and were not ready to resend the product.

Already having spent so much time and energy on this I thought that I should rather have the product now, so I placed a fresh order.

After receiving empty boxes the first two time, I thought that it will be a good idea to video record the order delivery and open it in front of them.

So when the package arrived I got one of the delivery guys to open the box for me. Since the product was Cash on Delivery I had to pay first to get the box opened. And for the third time I was stunned to see an empty box.

I am not looking for compensation, I have come out with this video proof because I want such Online Shopping stores to realise and their mistake, and stop taking the customers for granted."